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HOW TO RECEIVE AND TREAT VISITORS




  1. Smile and say "Hello" or "Welcome" to make visitors feel comfortable.

  2. Politely ask, “How can I help you?” or “Who are you here to see?”

  3. If they have an appointment, check the schedule and let the right person know they have arrived.

  4. If they need to go somewhere, show them the way or give clear directions.

  5. If they have to wait, provide a comfortable place to sit and offer water or a magazine.

  6. Let them know if there is a wait and keep them updated.

  7. Be friendly, polite, and helpful throughout their visit.

  8. If they have any issues, listen carefully and help them or direct them to someone who can.

  9. Say “Thank you for visiting” and wish them a good day.



APPROPRIATE OFFICE DRESS CODE IN NIGERIA




  1. Business Formal (Men): Dark suits, dress shirts, ties, polished shoes, or formal native attire like agbada.

  2. Business Formal (Women): Suits with skirts or trousers, blouses, closed-toe heels, or neat traditional outfits.

  3. Business Casual (Men): Trousers or chinos with collared shirts, loafers, or simple traditional attire like kaftans.

  4. Business Casual (Women): Blouses with skirts or dress pants, flats, or modest ankara outfits.

  5. Smart Casual (Men): Polo shirts, smart shirts, chinos or dark jeans, clean sneakers, or simple dashiki tops.

  6. Smart Casual (Women) : Blouses, skirts, or tailored trousers with flats or sandals, styled ankara or lace blouses.

  7. Traditional Friday Wear (Men and Women): Neat ankara, lace, kaftans, or senator styles in simple designs.

  8. Generally : Avoid overly casual or revealing clothing; keep it neat, clean, and professional.



DOCUMENTS TYPICALLY HANDLED BY A RECEPTIONIST




  1. Visitor Logbooks: To record details of visitors entering and leaving the premises.

  2. Appointment Schedules: To manage and organize meetings and appointments.

  3. Mail and Packages: Incoming and outgoing mail, including couriers and deliveries.

  4. Identification Forms: Visitor badges, ID cards, and sign-in sheets.

  5. Employee Attendance Records: Sign-in/sign-out sheets or digital records for employees.

  6. Telephone Message Slips: Notes or records of phone messages for various staff members.

  7. Company Brochures and Flyers: Informational materials for visitors and clients.

  8. Confidential Documents: Sensitive documents like contracts, forms, or memos that require careful handling.

  9. Office Supplies Inventory: Records of office supplies and their usage.

  10. Visitor Feedback Forms: Forms used to gather feedback from visitors or clients.



CHECK OTHER RELATED TOPICS HERE


  1. THE RECEPTION OFFICE

  2. OFFICE CORRESPONDENT


  3. OFFICE DOCUMENT

  4. TRADE

  5. MARKET


  6. BUYING AND SELLING

  7. DISTRIBUTION


  8. LICENSED CHEMICAL VENDORS

  9. BANK SERVICE

  10. INSURANCE




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