HOW TO RECEIVE AND TREAT VISITORS
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Smile and say "Hello" or "Welcome" to make visitors feel comfortable.
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Politely ask, “How can I help you?” or “Who are you here to see?”
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If they have an appointment, check the schedule and let the right person know they have arrived.
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If they need to go somewhere, show them the way or give clear directions.
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If they have to wait, provide a comfortable place to sit and offer water or a magazine.
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Let them know if there is a wait and keep them updated.
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Be friendly, polite, and helpful throughout their visit.
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If they have any issues, listen carefully and help them or direct them to someone who can.
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Say “Thank you for visiting” and wish them a good day.
APPROPRIATE OFFICE DRESS CODE IN NIGERIA
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Business Formal (Men): Dark suits, dress shirts, ties, polished shoes, or formal native attire like agbada.
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Business Formal (Women): Suits with skirts or trousers, blouses, closed-toe heels, or neat traditional outfits.
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Business Casual (Men): Trousers or chinos with collared shirts, loafers, or simple traditional attire like kaftans.
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Business Casual (Women): Blouses with skirts or dress pants, flats, or modest ankara outfits.
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Smart Casual (Men): Polo shirts, smart shirts, chinos or dark jeans, clean sneakers, or simple dashiki tops.
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Smart Casual (Women) : Blouses, skirts, or tailored trousers with flats or sandals, styled ankara or lace blouses.
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Traditional Friday Wear (Men and Women): Neat ankara, lace, kaftans, or senator styles in simple designs.
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Generally : Avoid overly casual or revealing clothing; keep it neat, clean, and professional.
DOCUMENTS TYPICALLY HANDLED BY A RECEPTIONIST
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Visitor Logbooks: To record details of visitors entering and leaving the premises.
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Appointment Schedules: To manage and organize meetings and appointments.
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Mail and Packages: Incoming and outgoing mail, including couriers and deliveries.
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Identification Forms: Visitor badges, ID cards, and sign-in sheets.
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Employee Attendance Records: Sign-in/sign-out sheets or digital records for employees.
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Telephone Message Slips: Notes or records of phone messages for various staff members.
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Company Brochures and Flyers: Informational materials for visitors and clients.
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Confidential Documents: Sensitive documents like contracts, forms, or memos that require careful handling.
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Office Supplies Inventory: Records of office supplies and their usage.
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Visitor Feedback Forms: Forms used to gather feedback from visitors or clients.